Dili’s Journal 傾聽你的心 ― dedicated to the people that got me here.

Trust Channels Featured

To Barbara Spohn; the angel in the storm.

“It is more shameful to distrust our friends than to be deceived by them.” ― La Rochefoucauld

The first time someone steals your work, you remember the room. Mine had fluorescent lights that buzzed at a frequency just below conscious awareness and a conference table scarred by years of coffee rings. Nadya was presenting my distributed systems architecture to the board – not our architecture, not the team’s architecture, but hers. Three months earlier, she’d asked me to walk her through the design “so she could understand it better.” Now she was fielding questions about implementation details with the confidence of someone who’d spent nights debugging race conditions instead of someone who’d spent an afternoon taking notes. What struck me wasn’t the theft itself but my paralysis. Every instinct said to interrupt, to claim credit, to fight. Instead I sat there calculating: the political capital required to challenge a senior colleague, the likelihood anyone would believe me, the career consequences of being labeled difficult. The architecture went into production under her name. Six months later, when it won an industry award, she thanked me in her acceptance speech for my “supporting contributions.” That experience taught me something career guides never mention: professional relationships aren’t just about building connections. They’re equally about knowing when connection becomes extraction, when distance becomes necessary, when trust needs revision rather than repair. Most advice treats networking like compound interest – keep depositing connections and watch wealth accumulate. What nobody explains is that some connections subtract. The skill of building relationships gets attention; the skill of creating strategic distance remains untaught.

i. Formation
Trust feels singular until it breaks. Then you discover it was always multiple things moving at different speeds. Take competence trust. Marlowe ran our machine learning pipeline with precision I’d never seen – models deployed on schedule, documentation pristine, error rates consistently below target. When she told me she could handle the new recommendation engine solo, I believed her. When the system failed catastrophically three weeks later, costing us a major client, my trust shattered. Her apology helped, oddly enough. She’d misunderstood the scale requirements, made assumptions about data distribution that proved wrong. These were errors of knowledge, not character. Within six months, she’d rebuilt both the system and my confidence in her technical judgment. Compare that to Dietrich. For two years, he was my closest collaborator – we’d spend evenings at The Railroad sketching system designs on napkins, trading ideas that felt electric. When I discovered he’d been feeding our discussions directly to a competing team, positioning himself for a transfer while I thought we were building something together, his apology made everything worse. Every word confirmed what I didn’t want to believe: he was exactly the kind of person who would do this. The violation wasn’t just about information; it cut through to character.

The three-channel model – competence, benevolence, integrity – explains patterns that otherwise mystify. Why did Marlowe’s bigger mistake feel more forgivable than Dietrich’s smaller betrayal? Different channels, different damage, different paths to repair. Or not repair, in Dietrich’s case. Some bridges burn from materials that won’t rebuild. There’s a fourth dimension most frameworks miss: the formation pathway itself. Yuki and I developed trust through pure observation – watching each other navigate impossible deadlines, noting who followed through, tracking reliability metrics almost unconsciously. It was algorithmic, really. Input behavior, output assessment, update confidence intervals. With Pilar, trust grew differently. Long conversations during system migrations when everyone else had gone home. Her bringing me tea during a particularly brutal debugging session, not because she needed anything, just because she noticed I’d been at it for twelve hours. When she left for another company, she spent three weeks documenting not just her code but the context around every major decision, ensuring I could maintain systems she’d built. That kind of care doesn’t fit in competence assessments. Here’s what this means practically: rational trust predicts task delegation and resource sharing beautifully. Emotional trust – the Pilar kind – actually shows negative correlation with formal exchanges. The closer the bond, the harder it becomes to maintain professional boundaries. Not because you don’t want to, but because the relationship resists the formality that clean professional exchanges require.

ii. Weak Connections
The job that changed my trajectory came through someone whose name I barely remembered. Hollis something – we’d exchanged perhaps fifty words at a conference, mostly about the terrible coffee. Eight months later, his LinkedIn message was brief: “Team here needs someone with your background. Interested?” Meanwhile, my three closest professional friends – people who would genuinely take a call at 3 AM – had no idea the opportunity I needed even existed. They were embedded in my same ecosystem, reading the same papers, attending the same meetups. Their knowledge overlapped with mine so completely that they couldn’t offer what they didn’t know to offer. The research on this is almost offensively clear. Job opportunities flow disproportionately through acquaintances, not close friends. The sweet spot hits at moderate connection strength – enough mutual context to generate relevance, enough distance to access different information networks. The curve looks like an inverted U: strangers can’t help because they don’t care, close friends can’t help because they know what you know, but that middle distance where someone vaguely recalls your expertise and happens to hear about an opening – that’s where careers pivot.

Industry warps these dynamics. In my previous life at a financial services firm, relationships were everything. Deals happened because Whitmore had known Brennan since their Chicago days, because trust accumulated over decades of shared history. Information moved through channels so established they might as well have been carved in marble. Silicon Valley operates on different physics. Weak ties dominate because the information environment changes too rapidly for strong-tie networks to keep current. By the time your close network processes a trend, the opportunity window has already closed. You need bridges to other ecosystems, scouts in territories you’ll never personally explore. The developer who mentioned GraphQL to me at a meetup I almost skipped gave me a three-month advantage that compounded into a technical leadership role. The challenge is that weak ties feel worthless in the moment. Coffee with Annika, whom I genuinely enjoy, provides immediate social reward – laughter, connection, the comfort of being known. A five-minute exchange with someone whose business card I’ll probably lose feels like nothing. Yet statistically, that second interaction is more likely to alter my professional trajectory.

iii. Over-Connection
The startup had 200 people and approximately 10,000 meeting hours per week. I’m barely exaggerating. The founder, Casimir, believed radical transparency and maximum connection would unlock collective intelligence. Every decision required input from every stakeholder. Every stakeholder was everyone. Senior engineers spent mornings in stand-ups, afternoons in cross-functional syncs, evenings in relationship-building sessions. Actual coding happened between 9 PM and midnight, when the meetings finally stopped. Major technical decisions stalled for weeks because the people who needed to make them couldn’t find four consecutive hours to think. We’d optimized so hard for connection that we’d lost the ability to act. Individual careers show the same pattern. Tomoko maintained active relationships with literally hundreds of professional contacts. Her calendar was a masterpiece of networking efficiency – breakfast meetings, lunch connections, coffee chats, evening events. She knew everyone, had insight into every industry trend, could make introductions across any boundary.

She also burned out completely after three years. Not dramatically, but through slow erosion. Each relationship carried implicit maintenance costs – remembering birthdays, tracking career moves, offering reciprocal support. The aggregate burden became unsustainable. When she finally pulled back, the network she’d worked so hard to build interpreted her distance as rejection. Many connections withered. The investment had created its own form of lock-in. Dense networks generate their own problems. The consultancy where I worked briefly had such tight internal bonds that proposing any change felt like suggesting family renovation. Everyone had worked with everyone, shared history with everyone, owed something to everyone. Those bonds enabled remarkable coordination on established patterns. They also made adaptation nearly impossible. When the market shifted toward approaches that required fundamental restructuring, the company couldn’t pivot. The same connections that had been their strength became anchors. The optimal structure isn’t maximum connection or minimum connection. It’s functional differentiation. Dense local clusters for coordination and trust. Bridging ties to other clusters for information and opportunity. Imagine neighborhoods connected by highways – you want both the tight community structure and the routes to elsewhere. Pure neighborhood means insularity. Pure highway means chaos. The art lies in maintaining both architectures simultaneously.

iv. Dubious Knowledge
Kepler had a question about the authentication system I’d built. Simple enough – how did the token refresh mechanism handle edge cases? I spent an hour walking him through the implementation. Two weeks later, he was presenting “his” novel approach to JWT management at the engineering summit. My code, my design patterns, my solutions to problems he hadn’t even known existed until I’d explained them. When I confronted him, his response was fascinating in its self-deception: “We discussed it together. You helped refine my initial concept.” There was no initial concept. But by the time he was presenting, he’d convinced himself otherwise. Memory is plastic, especially when career advancement depends on it. After that, my information sharing changed. Not dramatically – I didn’t become one of those people who password-protect their notebooks. But I developed filters. Direct technical questions received direct technical answers. Requests to understand my “approach” or “methodology” triggered a different protocol. I’d share enough to be helpful but withhold the conceptual architecture that made the pieces meaningful.

This sounds cynical. It’s not. It’s recognition that information hiding is already happening, constantly, throughout every organization. Research suggests half of all employees actively conceal knowledge when asked by colleagues. Not through passive forgetting but through deliberate strategies: claiming ignorance, providing incomplete information, misdirecting toward dead ends. The dynamics compound. Dervla got burned when her optimization algorithm ended up in someone else’s patent application. Now she documents nothing beyond the minimum required. Her defensive behavior is individually rational but collectively destructive. The junior developers who could learn from her expertise get fragments instead of frameworks. They develop their own defensive behaviors in response. The cycle continues. What makes this particularly toxic is that knowledge hiding damages the hider too. Creativity requires cognitive resources. Maintaining deception – remembering what you’ve shared with whom, keeping stories straight, managing the performance of not knowing – consumes those same resources. People who hide knowledge consistently show reduced innovation, not because they’re punished but because deception is cognitively expensive.

v. Politics
“I don’t do office politics” might be the most political statement you can make. It signals either naive privilege – you’ve never needed to engage because someone else was protecting you – or willful blindness to the game everyone else is playing. Morrigan didn’t do politics. She wrote exceptional code, delivered ahead of schedule, mentored junior developers with genuine care. She assumed these contributions would speak for themselves. They did speak – just not loudly enough to compete with Aldwin, who spent his time building relationships with decision-makers, framing his moderate contributions as revolutionary, and ensuring his name appeared on every success story. When the principal engineer role opened, Aldwin got it. Morrigan was blindsided. She’d been the obvious choice by any technical measure. But technical measures weren’t the only measures, or even the primary ones. The promotion decision happened through conversations she wasn’t part of, in rooms she didn’t know existed, based on perceptions she hadn’t shaped. Political skill isn’t manipulation, though it can be used that way. At its core, it’s literacy – the ability to read organizational dynamics the way you’d read code architecture. Where does power actually reside versus where the org chart says it resides? Which informal networks shape decisions? What are the unwritten cultural rules that override written policies?

Thane understood this intuitively. He mapped four distinct terrains in every organization: the formal authority structure, the informal influence network, the institutional systems that actually governed resources, and the deep cultural assumptions nobody discussed but everyone followed. He could navigate all four simultaneously, codeswitching between contexts without effort. This wasn’t cynicism – Thane produced excellent work and helped others succeed. But he understood that value creation and value capture are different processes requiring different skills. The engineer who assumes her code’s elegance will automatically convert to recognition makes the same mistake as the chef who assumes flavor will automatically generate customers. Someone has to make the case. If you don’t make it for yourself, you’re hoping someone else will. Sometimes they do. Often they don’t. The cost of political engagement is real. The hedge fund where I consulted had politics so thick you could taste them – every interaction carried subtext, every success triggered retaliation, every alliance required constant maintenance. People who thrived there paid with ulcers, insomnia, and relationships that couldn’t survive the chronic stress. Those who couldn’t tolerate the environment left, even when they were technically excellent.

vi. Managing Distance
Ravi’s team loved him initially. Open door, regular check-ins, genuine interest in everyone’s development. He knew their career goals, their kids’ names, their coffee preferences. The team cohesion was remarkable – until it became clear he was significantly closer to some than others. Jora and Lysander were obvious favorites. They got the interesting projects, the flexibility when they needed it, the inside information about organizational changes. The rest of the team noticed. Not immediately, but gradually, through accumulated observations. Meeting invitations that included some but not others. Casual conversations that stopped when certain people approached. The warmth that varied with the recipient. Team performance deteriorated in ways that seemed unconnected but weren’t. Collaboration became transactional. Information hoarding increased. The unfavored members did exactly their job descriptions, nothing more. Even Jora and Lysander, the favorites, found their positions uncomfortable – benefiting from favoritism while knowing their colleagues resented it.

The research on this is unequivocal: variability in leader-member relationships damages team performance more than uniformly mediocre relationships. Everyone suffers when inequality becomes visible, including those who benefit from it. But complete equality isn’t realistic either – people contribute differently, connect differently, deserve different levels of investment. Perseus found a partial solution through what he called “transparent differentiation.” He was explicit about different relationships serving different functions. Gwyneth was his technical advisor. Bramwell handled stakeholder communications. Isadora provided cultural intelligence about team dynamics. Everyone knew their role and why it existed. The differentiation was functional rather than personal, even when personal affinity influenced the assignments. Cultural context warps everything. When our company acquired a Bangalore team, I maintained my usual relationship patterns – some closer connections, some distant but professional. It failed completely. The closer connections were interpreted as exclusive channels that threatened collective harmony. Individual recognition disrupted group cohesion. Behaviors that would have been motivating in San Francisco became destructive in a different cultural operating system.

vii. Emotional Weight
The quarterly review meeting required me to display enthusiasm about a project I knew would fail, confidence in a timeline I knew was fiction, and warmth toward a stakeholder who’d repeatedly undermined my team. The performance lasted two hours. The exhaustion lasted two days. This is the part of professional life nobody includes in job descriptions: the emotional labor of being constantly “on.” Not just productive, but enthusiastic about being productive. Not just competent, but confident about that competence. Not just professional, but warmly professional, even with people who exhaust you. Surface acting is the technical term for when your face says one thing while your emotions say another. The professional smile during the brutal meeting. The excitement about the pivot that makes six months of work irrelevant. It’s a performance, and like all performances, it requires energy. Deep acting means trying to genuinely feel what you’re supposed to feel. Before the team presentation, you don’t just smile – you think about what’s genuinely exciting about the project, summon authentic enthusiasm, become the person who would naturally feel this way. It’s method acting for professional life.

Neither strategy is free. Surface acting predicts burnout with almost boring consistency. The effort of maintaining the gap between felt and displayed emotion accumulates like toxins. Deep acting sometimes protects against burnout – authentic emotions are less exhausting to maintain – but the effort of generation has its own costs. Followers detect the gap. When Clement surface-acted his way through team meetings, pretending enthusiasm he didn’t feel, we knew. Not consciously at first, but something felt off. His words said one thing, his micro-expressions another. Trust eroded not because he lacked enthusiasm – we could have handled honest concern – but because the performance felt like deception. Paradoxically, this makes professional distance sometimes more honest than fake warmth. When Vera maintained formal boundaries with her team, it wasn’t coldness – it was acknowledgment that she couldn’t authentically provide the warmth closer relationships would require. The formal relationship was true. A performed casual relationship would have been false.

viii. Betrayal
The PhD candidate had worked with her advisor for four years. Not just worked – shaped her entire intellectual identity around his mentorship. When she discovered he’d been sharing her unpublished research with his other students, letting them build on her insights while delaying her own publications, the violation cut deeper than professional harm. It threatened her sense of who she was as a scholar. This is what people miss about professional betrayal: it’s not just about careers or money or credit. When someone you professionally depend on violates that trust, it attacks identity. The advisor who sabotages their student, the business partner who embezzles funds, the mentor who blocks their protégé’s advancement – these betrayals can match personal betrayals in psychological impact. Dependency drives damage. The contractor who loses one client among many feels frustration. The employee whose only manager turns against them feels something closer to trauma. It’s not the behavior alone but the structural vulnerability that determines impact. Professional relationships create dependencies we rarely acknowledge until they’re exploited.

Most workplace betrayal accumulates rather than explodes. Garrison didn’t wake up one day and decide to undermine me. It started with taking credit for a small contribution. Then a larger one. Then presenting my strategic framework as “something we developed together.” Then excluding me from the meeting where that framework was discussed. No single action crossed a clear line. The boundary erosion was so gradual that by the time I recognized betrayal, I couldn’t identify when it had begun. Institutional betrayal multiplies individual harm. When Senna reported her manager’s consistent credit-stealing, HR’s response was remarkable in its emptiness: “We encourage open communication between team members.” When she escalated with documentation, they suggested she might be “misinterpreting collaborative dynamics.” The organization didn’t just fail to protect – it actively gaslit her experience. She left not because of the manager but because of the institutional response. The second injury cut deeper than the first.

ix. Can Trust Ever Be Restored?
After Marlowe’s technical failure with the recommendation engine, trust rebuilt through observable competence. New deployments, successful launches, consistent delivery. The violation had been about capability; the repair was demonstrating capability. It worked. After Dietrich fed our discussions to the competing team, no amount of trustworthy behavior mattered. He volunteered for extra work, shared credit generously, maintained transparency about his activities. None of it helped. The violation had been about character; I no longer believed character could change. Not his character, anyway. This split runs through all trust repair. Competence violations respond to apology and improvement. Integrity violations often don’t respond to anything. The violator does everything “right” – acknowledges harm, apologizes sincerely, demonstrates change – and trust stays broken. Not because the repair efforts are insufficient but because the recipient has updated their model of who this person is.

The fascinating part: these beliefs about changeability are themselves changeable. Show someone stories about personal transformation, prime them with growth mindset language, and they become more open to trust repair. Prime them with fixed mindset concepts, and they become more skeptical. The exact same violation and repair attempt generates different responses based on what the recipient believes about human nature. Felix violated my trust by sharing confidential product plans with a former employer. His apology was thorough, his subsequent behavior impeccable. Whether trust recovered depended less on his actions and more on my own wrestle with a question: Do people fundamentally change, or do they just get better at managing their unchangeable nature? I still don’t have a clean answer. Some days I believe transformation is possible, that Felix’s violation was situational rather than dispositional. Other days I see patterns too consistent to be anything but character. The uncertainty itself might be the most honest position.

x. Clear Sight
The patterns I’ve traced converge on conclusions that resist comfortable packaging: Trust isn’t singular but multiple – competence, benevolence, and integrity develop through different processes and break in different ways. Your response to violation should depend on which channel was damaged. Apologizing for a character violation might actually make things worse. Network value comes from structure, not volume. You need both strong ties for support and weak ties for opportunity. Over-investing in either while neglecting the other leaves value unrealized. And beyond a certain point, connections become overhead rather than assets. Political dynamics are real and consequential whether you acknowledge them or not. Refusing to engage doesn’t elevate you above politics – it surrenders the field to those who do engage. But political environments also extract genuine costs in stress and well-being. There’s no clean resolution, only conscious navigation. Professional betrayal can match personal betrayal in psychological impact when dependency is high. The gradual erosion of boundaries often does more damage than dramatic violations because it’s harder to identify and resist. Institutional betrayal compounds individual harm by attacking the very structures that should provide protection. Trust repair depends as much on recipient mindset as violator behavior. Some violations can be mended through consistent trustworthy action. Others create permanent skepticism. Knowing which situation you’re in prevents wasted energy on doomed repair efforts.

None of this should make you defensive or cynical. But it should make you informed. The professional world runs on relationship dynamics more complex than most career advice acknowledges. Understanding these dynamics – really understanding them, not just knowing the words – changes how you navigate professional relationships. Strategic distance sounds cold until you realize distance can be respectful. It acknowledges limits, honors boundaries, recognizes that not every professional relationship needs intimacy to be effective. The relationships that matter deserve investment. The ones that drain deserve boundaries. Knowing the difference is wisdom, not politics. The architecture metaphor Nadya stole from me (yes, that still stings) remains useful: You’re building a structure that needs to support weight while remaining flexible enough to adapt. Some connections are load-bearing and require reinforcement. Others are decorative and can be modified without structural impact. And some are actually stress points that weaken the overall system. Your time, energy, and trust are finite resources. Spending them strategically isn’t betrayal of some higher principle of universal openness. It’s recognition that professional life requires conscious choice about where to invest and where to protect. The alternative isn’t noble; it’s naive.

Featured song:

If I were only born to hear Melody Gardot sing – particularly this song – I’d call it worth it.

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